Introduces the essential role of Business Analysis in driving organisational success. This module explores how Business Analysts contribute to achieving strategic goals by identifying opportunities for improvement, solving business problems, and ensuring alignment between business needs and solutions.

Defines the Business Analyst’s responsibilities within a project and their impact on business outcomes. Participants will gain insight into the BA’s role in facilitating change, supporting decision-making, and working across departments to achieve business objectives. This section also introduces the tools, techniques, competencies, and mindset needed for effective analysis and stakeholder collaboration.

Focuses on methods to organise, trace, and manage requirements throughout the project lifecycle. Through hands-on exercises, participants will learn techniques for prioritising requirements, handling changes, and maintaining traceability, ensuring that project outcomes align with business needs.

Provides hands-on experience in creating process models to map, clarify, and improve business processes. Participants will learn to visualise current-state workflows, identify bottlenecks, and propose future-state improvements. This module covers various modelling techniques, including flowcharts and BPMN, to support effective communication and informed decision-making.

Introduces practical methods for gathering insights from stakeholders and accurately capturing requirements. Participants will review the pros and cons of techniques such as interviews, workshops, surveys, and observation to uncover the true needs behind stakeholder requests and facilitate consensus. Practical exercises in designing and conducting interviews or facilitating workshops can be included if time permits.

Covers best practices for documenting various types of requirements, including business (epics), stakeholder (user stories), functional, and non-functional requirements. Hands-on exercises will guide participants in documenting requirements in a clear, consistent format that enhances understanding and avoids the pitfalls of poorly written requirements.

Focuses on techniques for presenting requirements to stakeholders effectively and conducting validation sessions to confirm requirements meet business needs. Participants will learn how to facilitate feedback sessions, adapt presentations for different audiences, and address concerns to build stakeholder confidence and ensure buy-in.