Enhance your team's effectiveness with tailored professional development training designed to improve communication, leadership, problem-solving, and collaboration. Whether you're aiming to boost individual performance or foster a more cohesive team dynamic, our flexible courses are tailored to meet the specific needs of your organisation, ensuring real-world applicability. Start developing the key interpersonal skills that drive success today.
Professional
Development
Professional Development Workshop Offerings
Tailored for teams of six or more, our interactive virtual instructor-led 1-day workshops are customised to meet your specific needs, ensuring real-world relevance and immediate application.
With a focus on practical skills, our courses empower teams to perform better, collaborate effectively, and drive positive change.
Explore our current workshops:
Conflict Resolution Workshop
Objective: Provide participants with the skills to manage and resolve conflicts in a constructive and professional manner.
Contact us to discuss a customised quote tailored to your needs.
Our training is fully customisable to focus on the skills that are most relevant to your team and organisational needs. Pricing varies based on group size and timeframe. The typical 1-day instructor-led workshop includes:
Conflict is inevitable in any workplace, but understanding its causes is the first step in resolving it. This module helps participants identify the types of conflict that may arise (interpersonal, team-based, or organisational) and the root causes, such as miscommunication, differences in values, or competing interests.
Participants will explore different conflict resolution styles, including avoidance, accommodation, competition, compromise, and collaboration. The course will guide participants on how to assess the situation and choose the most appropriate resolution style based on the context and parties involved.
Listening is a crucial skill in conflict resolution. This section focuses on how to practice active listening—paying full attention, asking clarifying questions, and reflecting back what is being said to ensure understanding. Participants will learn how active listening can help de-escalate conflicts and promote productive dialogue.
Conflict resolution often involves negotiation. In this section, participants will learn how to identify common ground, communicate their needs effectively, and reach mutually acceptable solutions. Techniques like principled negotiation and the use of win-win strategies will be covered.
Emotions can often escalate conflicts. This topic teaches participants how to manage their emotions and stay calm during heated discussions. Participants will learn how to recognise their emotional triggers and use techniques like mindfulness and deep breathing to remain composed during difficult conversations.
In some cases, leaders or HR professionals need to mediate conflicts. This section provides a step-by-step approach to mediation, including setting ground rules, facilitating open communication, and helping parties come to a resolution that is fair and respectful.
Customer Service Excellence Workshop
Objective: Equip participants with the skills needed to provide outstanding customer service and enhance customer satisfaction.
Contact us to discuss a customised quote tailored to your needs.
Our training is fully customisable to focus on the skills that are most relevant to your team and organisational needs. Pricing varies based on group size and timeframe. The typical 1-day instructor-led workshop includes:
This module covers the basic principles of customer service, such as meeting customer expectations, creating positive first impressions, and exceeding customer needs. Participants will explore what makes great customer service and why it is essential to an organisation’s reputation and success.
Communication is the heart of customer service. This section teaches participants how to listen actively, speak clearly, and use empathy when dealing with customers. Participants will learn how to ask the right questions, clarify customer needs, and provide accurate information.
In this module, participants will explore strategies for dealing with angry or dissatisfied customers. Techniques such as remaining calm, acknowledging their concerns, and finding solutions are covered, with a focus on turning negative experiences into opportunities for customer loyalty.
This section helps participants develop effective problem-solving techniques to address customer issues quickly and efficiently. They will learn how to assess the problem, explore solutions, and communicate clearly to the customer throughout the process.
Building strong relationships with customers encourages repeat business. This module focuses on the importance of empathy, understanding, and responsiveness in building trust with customers, ensuring that they feel valued and heard.
The final section explores how to go beyond basic service and provide exceptional experiences that delight customers. Participants will learn how to anticipate customer needs, provide personalised service, and create memorable experiences that keep customers coming back.
Leadership Skills Workshop
Objective: Equip participants with the tools and techniques to become effective leaders, empowering them to inspire and lead their teams.
Contact us to discuss a customised quote tailored to your needs.
Our training is fully customisable to focus on the skills that are most relevant to your team and organisational needs. Pricing varies based on group size and timeframe. The typical 1-day instructor-led workshop includes:
This section introduces various leadership styles, such as transformational, transactional, and servant leadership. Participants will learn to identify their own leadership style and understand how different situations or team dynamics require different approaches. The emphasis is on being flexible in leadership to enhance team performance and engagement.
Participants will learn techniques for making sound decisions under pressure, including frameworks like the decision matrix and cost-benefit analysis. The course focuses on how to balance intuition with data, ensuring that decisions are made thoughtfully and strategically to guide the team or organisation towards its goals.
Trust is the cornerstone of effective leadership. This section focuses on how leaders can build trust by being transparent, consistent, and dependable. Participants will explore how authenticity, openness, and follow-through on commitments contribute to their credibility and foster loyalty among their teams.
This section covers various motivational theories, such as Maslow’s Hierarchy of Needs and Herzberg’s Two-Factor Theory, and shows how leaders can apply these in real-world scenarios. Participants will learn strategies to inspire their teams, create a motivating work environment, and align individual goals with organisational vision.
Leaders often have to navigate conflicts within their teams. This module covers how to address and resolve conflicts constructively, focusing on active listening, mediation, and finding win-win solutions. Participants will also learn when to intervene directly and when to let team members resolve issues on their own.
Emotional intelligence plays a crucial role in leadership success. This section delves into self-awareness, self-regulation, motivation, empathy, and social skills, helping participants understand how to manage their emotions and respond to the emotions of others in a positive way that builds team cohesion and trust.
Presentation Skills Workshop
Objective: Build participants' confidence and skills in delivering impactful presentations to any audience.
Contact us to discuss a customised quote tailored to your needs.
Our training is fully customisable to focus on the skills that are most relevant to your team and organisational needs. Pricing varies based on group size and timeframe. The typical 1-day instructor-led workshop includes:
Successful presentations begin with solid planning. Participants will learn how to structure their content effectively, including crafting clear objectives, creating engaging openings, and developing strong conclusions. Emphasis will be placed on delivering key messages concisely and making sure the presentation flows logically.
Many people experience anxiety before speaking in front of an audience. This section provides techniques such as breathing exercises, visualization, and positive self-talk to calm nerves and boost confidence. Participants will also learn strategies to control body language and maintain composure under pressure.
This topic covers best practices for creating slides and using visual aids that support, rather than distract from, the presentation. Participants will learn how to design visually appealing slides with appropriate images, graphs, and minimal text to reinforce their message and keep the audience engaged.
Keeping an audience engaged requires more than just delivering information. Participants will explore techniques for encouraging interaction, including asking thought-provoking questions, using storytelling, and incorporating multimedia. Emphasis will be on building rapport and maintaining audience attention throughout the presentation.
This section focuses on the non-verbal aspects of presenting, such as voice modulation, pacing, and body language. Participants will learn how to project their voice, use gestures effectively, and maintain eye contact, ensuring they come across as confident, authoritative, and relatable.
The final part of the presentation often involves questions from the audience. Participants will learn how to handle questions professionally, including how to address challenging queries, manage difficult audiences, and use feedback to improve future presentations.
Time Management Workshop
Objective: Help participants manage their time more effectively, boost productivity, and reduce stress.
Contact us to discuss a customised quote tailored to your needs.
Our training is fully customisable to focus on the skills that are most relevant to your team and organisational needs. Pricing varies based on group size and timeframe. The typical 1-day instructor-led workshop includes:
This module focuses on identifying common time wasters in the workplace, such as poor prioritisation, excessive meetings, and multitasking. Participants will engage in activities to reflect on their own habits and identify areas for improvement. The focus is on how to eliminate or reduce these distractions to regain control over their time.
Using tools like the Eisenhower Matrix and ABC prioritisation, this section teaches participants how to distinguish between urgent, important, and non-essential tasks. Participants will learn how to delegate, say no to non-priorities, and focus on the most impactful activities that align with their goals.
SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals are essential for clear focus and achievement. This topic helps participants break down complex projects into manageable tasks, set realistic deadlines, and monitor their progress effectively to stay on track.
Participants will learn how to structure their daily and weekly to-do lists for maximum productivity. This includes techniques like time-blocking and the “Two-Minute Rule” to tackle small tasks immediately, ensuring the to-do list is not overwhelming and stays focused on key deliverables.
This section covers strategies to manage competing deadlines, such as breaking large projects into smaller, more manageable chunks and using tools like Gantt charts or project management software. Participants will learn to assess their workload realistically and avoid last-minute rushes by staying organised.
Procrastination is a common productivity killer. In this section, participants will explore the underlying causes of procrastination, such as fear of failure or perfectionism, and learn strategies to overcome these barriers, such as using the Pomodoro Technique and creating accountability structures.
Using AI for Business Writing Workshop
Objective: Introduce participants to the use of AI tools in improving business writing, helping them generate clear and effective written communication.
Contact us to discuss a customised quote tailored to your needs.
Our training is fully customisable to focus on the skills that are most relevant to your team and organisational needs. Pricing varies based on group size and timeframe. The typical 1-day instructor-led workshop includes:
This section provides an overview of popular AI tools, such as Grammarly, ChatGPT, and Jasper, highlighting how they can help improve writing efficiency and quality. Participants will explore features like grammar checks, tone adjustments, and automated content generation, learning to integrate AI into their writing process.
AI tools can assist in correcting grammatical errors, suggesting sentence improvements, and ensuring writing is clear and concise. This module teaches participants how to use these tools to polish their business writing, particularly in emails, reports, and proposals, ensuring that their communication is professional and error-free.
AI can be a valuable tool for brainstorming and overcoming writer’s block. Participants will learn how to use AI to generate ideas, develop outlines, and create drafts. The course will focus on how to leverage AI’s ability to process vast amounts of data to streamline the writing process and save time.
Each type of business document has its own structure and tone. This section demonstrates how to adapt AI writing tools to create the appropriate voice for emails, presentations, contracts, or reports. Participants will practice using AI to tailor content for different audiences and objectives.
With AI's growing presence, ethical considerations are essential. This section addresses concerns such as plagiarism, data privacy, and maintaining originality while using AI tools. Participants will learn to use AI responsibly and ensure their writing maintains integrity and authenticity.
AI tools can be trained to write in specific styles. This module teaches participants how to personalise AI-generated content to reflect their unique voice or the tone of their organisation, helping them produce consistent and aligned written communication.
Why Choose Us?
Your goals - our mission
At FTLS, your success is our priority. We don’t believe in one-size-fits-all. Instead, we offer tailored learning experiences designed to fit your unique needs and objectives.
Flexible learning options
Whether it’s self-paced e-learning, targeted exam prep, or virtual team training, we adapt to your schedule and style.
Competitive pricing
We keep overheads low, passing the savings on to you. Our pricing is competitive without compromising on quality, ensuring you get the best value for your investment.
Expertise you can trust
We’re a PeopleCert-accredited partner, specialising in IT Service Management with plans to expand our offerings based on your needs. Our experienced instructors bring real-world insights, making complex topics relatable and practical.
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